Refund policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may request a return or exchange within 14 days of delivery.

To be eligible, items must be unused, in original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

To initiate a return, please contact us at info@vallorix.com with your order number and reason for return. Once approved, we will provide return instructions.

Please note that certain items may be non-returnable due to hygiene or regulatory reasons.